Privacy Policy

Last updated: January 27, 2025

1. Introduction

RevOps ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-first CRM platform and related services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, company name, and password when you register.
  • Profile Information: Profile picture, job title, and other details you choose to add.
  • Business Data: Leads, contacts, deals, and other CRM data you create or import.
  • Communication Data: Messages, notes, and interaction history with your contacts.
  • Payment Information: Billing address and payment method details (processed securely via third-party providers).

2.2 Information Collected Automatically

  • Device Information: Browser type, operating system, device identifiers.
  • Usage Data: Pages visited, features used, time spent, and click patterns.
  • Log Data: IP address, access times, and referring URLs.
  • Cookies: Session and preference data stored on your device.

2.3 Information from Third Parties

  • Social Login: If you sign in with Google or Facebook, we receive your name, email, and profile picture.
  • WhatsApp Business API: Message content and metadata for conversations you manage through our platform.
  • Integrations: Data from connected third-party services you authorize.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and maintaining our CRM services
  • Processing your transactions and managing subscriptions
  • Sending service-related communications and updates
  • Personalizing your experience and providing customer support
  • Analyzing usage patterns to improve our services
  • Detecting and preventing fraud or unauthorized access
  • Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Third parties that help us operate our platform (hosting, analytics, payment processing).
  • Business Partners: Integration partners you explicitly connect to your account.
  • Legal Requirements: When required by law, court order, or government request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: For any other purpose with your explicit permission.

5. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Secure data centers with physical security measures
  • Employee training on data protection best practices

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 90 days for backup purposes, and longer if required for legal compliance or dispute resolution.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data (see our Data Deletion page).
  • Portability: Receive your data in a machine-readable format.
  • Objection: Object to certain processing activities.
  • Restriction: Request limited processing of your data.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.

9. International Data Transfers

Your data may be transferred to and processed in countries outside India. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through a prominent notice on our platform. Your continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@revops.io
  • Address: Bangalore, Karnataka, India

For data deletion requests, please visit our Data Deletion page.